Refund policy

14 Day Return Policy

We offer a 14 day return policy. You may request a return within 14 days of receiving your order to be eligible for a full refund.

Return Eligibility

To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition. All original packaging, tags, and accessories must be included.

Non-Returnable Items

Items that are damaged due to misuse, worn, washed, or altered are not eligible for return. Gift cards and final sale items, if any, are also not eligible for return.

How to Request a Return

To start a return, please contact us through the contact page on preppyclothing.net within 14 days of receiving your order. Provide your order number and reason for return, and we will guide you through the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a full refund will be issued to your original payment method.

Refund Timeframe

Refunds are typically processed within a few business days after the returned item is received and approved. Processing times may vary depending on your payment provider.

Exchanges

If you would like to exchange an item, please contact us within 14 days of delivery. Exchanges are subject to product availability.

Late or Missing Refunds

If you have not received your refund after it has been approved, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

Policy Updates

We reserve the right to update or change this Return and Refund Policy at any time. Any changes will be posted on this page and will take effect immediately.